Privacy Policy

Srexalonvim ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Subscribe to our newsletter
• Engage our design services
• Communicate with us via email or phone

This information may include your name, email address, phone number, physical address, and project details.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide our services
• Send you project updates and relevant communications
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations
• Professional advisors such as lawyers and accountants
• Authorities when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for processing

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. These technologies help us understand how visitors interact with our site and improve our services. For detailed information about the types of cookies we use and how to manage them, please refer to our comprehensive Cookie Policy.

Marketing Communications

With your consent, we may send you marketing communications about our services, design inspiration, and special offers. You can opt out of these communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly at the contact details provided below
• Updating your preferences in your account settings (if applicable)

We respect your communication preferences and will process opt-out requests promptly, in accordance with New Zealand's Unsolicited Electronic Messages Act 2007.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by New Zealand law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we collected it
• Legal, regulatory, and business requirements
• The potential risk of harm from unauthorised use or disclosure

Project-related information may be retained for up to seven years following project completion to comply with New Zealand tax and business record-keeping requirements.

International Data Transfers

Some of our service providers may be located outside New Zealand. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with New Zealand privacy laws. This may include:

• Contractual clauses that require the recipient to protect your information
• Transferring to countries with adequate privacy protection laws
• Obtaining your explicit consent where required

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information in accordance with New Zealand privacy requirements.

Complaints and Dispute Resolution

If you have concerns about how we handle your personal information, you have the right to make a complaint to the New Zealand Privacy Commissioner. We encourage you to contact us first so we can address your concerns directly.

You can contact the Office of the Privacy Commissioner at:

• Website: www.privacy.org.nz
• Phone: 0800 803 909 (free call within New Zealand)
• Email: enquiries@privacy.org.nz

Google Ads and Advertising Compliance

We may use Google Ads and other advertising platforms to promote our services. In compliance with New Zealand advertising standards and Google Ads policies, we:

• Ensure all advertisements accurately represent our services and pricing
• Do not use misleading or deceptive claims
• Comply with the New Zealand Fair Trading Act 1986
• Respect user privacy and provide clear information about data collection
• Do not target vulnerable groups inappropriately

If you interact with our advertisements, Google and other advertising partners may use cookies and similar technologies to show you relevant ads and measure ad performance. You can control personalised advertising through your Google account settings or by visiting Google's ad settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if you have an account with us
• Post a prominent notice on our website for material changes

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or wish to exercise your rights under the Privacy Act 2020, please contact our Privacy Officer:

Email: privacy@srexalonvim.worldd
Phone: +64 21 030 0040
Address: 195 Ponsonby Road, Ponsonby, Auckland 1011, New Zealand
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM NZST

We aim to respond to all privacy-related enquiries within 20 business days, as required by New Zealand privacy legislation.